Call centre

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Call centre includes both inbound and outbound call centre services including customer care, telemarketing, collections, order taking & tracking, transaction processing services such as finance and accounts processing and supply chain management and web based services such as email management, web chat support and website receptionist service. Handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre. A contact centre, also known as customer interaction centre is a central point of any organization from which all customer contacts are managed.

Outsourcing is a potent business model which reassigns the responsibility of one or more of the company's functions to an efficient and reliable source which helps in reducing capital investment, manpower and helps in business expansion.

Our contact centre services comprises of customer support and telemarketing needs of enterprises and include Inbound and Outbound Call centre Solutions, skilled Technical Helpdesk Services, Live Chat Support and E-mail Support Services.

• Customer Care and Support
• Improved market coverage
• Rapid response to market conditions
• Account management expertise
• Appointment Setting/Sales Visits.
• Order Management & Fulfilment Services.
• Market testing capabilities
• Remote call monitoring