Business Process Outsourcing

If put in simple words a BPO (business process outsourcing) is a process in which a company assigns some of its business processes to the third party (another company) and lend total control over their process. Their focus on cost savings leads them to outsource their processes in the other country where their living is lower as compared to them.
BPO (business process outsourcing) is categorized into 2 types:

1. Back office outsourcing.
2. Front office outsourcing.
   
   

BPO that is contracted outside a company's country is called offshore outsourcing.
BPO that is contracted to a company's nearby country is called nearshore outsourcing.

Business process outsourcing or a BPO includes
1. Call Centres.
2. Back office operations.
3. Customer relationship management.
4. Telemarketing.
5. Finance/Accounting/billing maintenance.
6. HR management.
7. Logistics management.
8. Database management.
And many other back office operations….

Companies get huge cost cuts and focus on their core businesses by outsourcing their back office operations to the third party. By which they offer better customer support but also by turning the existing customers into customers for new products and by generating new customers through the existing ones. Surprisingly there is so much hype about outsourcing, as almost all big or small companies have understood the benefits of outsourcing and are taking a major dive into the industry.

Annvika is expert in providing solutions that comprehends Information Technology, Business Process Outsourcing & Customer Care services. And offers BPO solutions that allow you to focus on your core business and strengthen your competitive edge. We help our clients to reduce costs, build customer base and improve the overall customer experience. Our expertise is in inbound and outbound customer service and sales calls, follow-up and collection calls, lead generation and telemarketing. We provide an entire array of call centre services commencing from inbound Call Centre services, outbound call centre services and back office functions. We help our clients to yield maximum revenue through customized BPO solutions like cross-selling, up-selling, customer service, telemarketing, order taking, answering service, lead generation and other BPO services.