Offshore Call Center Services

Posted on December 1, 2011 by admin

Choosing India as your offshore call center partner can give you access to 24×7 customer support at a cost-effective price. India is the world’s leading provider of offshore call center services.

Outsource your call center services to Annvika, and reap the the benefits of cost control, improved customer service, and broader marketing reach.

Indian offshore call centers provide a wide range of services

Our call center provides both the people and technology necessary for excellent customer support and inbound call center services.  Our technology infrastructure can handle multi-level routing, multi-skill routing, inbound & outbound campaigns, call monitoring, and quality assurance. Our multichannel voice and back office services can be tailored to provide superior customer interaction for your particular clientele.

In this way, depending on your particular requirements, an offshore call center in India can provide a variety of solutions.

Why choose annvika for offshore call center services?

Annvika’s comprehensive offshore call center services help you stay connected with your customers round-the-clock. We know that satisfied customers

keep coming back to you for more business and are more likely to stay with you even in times of big changes. We are committed to providing quality services that help you build this customer loyalty.

If you are looking for a dedicated offshore call center provider that can help your search ends with Annvika.

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Call Center

Posted on November 22, 2011 by admin

A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.

Annvika is a key service provider of Inbound and Outbound Telemarketing Services. Based on your precise requirements, we can build up a tailored telemarketing services program.We work hand in hand with your company to develop a campaign that is best suited for your business.

Annvika carries out inbound / outbound processes in India, and acts as a telemarketing lead generation call centre. It has links throughout India in Delhi, Bangalore, Chennai and Mumbai. We are a service provider of personalized Voice and Web-based Services to our offshore clients (Especially Sales Lead Generation) throughout the US, Europe (UK) and Australia.

By outsourcing Telemarketing services and Customer care activities to Annvika your company can successfully diminish expenses, and focus its managerial and staffing resources on core business activities. You can distribute your resources to the spots that you benefit from most.

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Knowledge Process Outsourcing

Posted on October 6, 2011 by admin

After BPO, India has the great potential in knowledge processing outsourcing business. And this eventually, gave birth to a another wave in the global outsourcing scene which is more evolved and matured than a Indian BPO sector is known as KPO or Knowledge Process Outsourcing. One can call it a high-end activity, that has a huge potential in this field of knowledge.KPO infers its strength from the depth of knowledge, experience and judgment factor. In which knowledge-related and information-related work is carried out by workers in a different company or by a subordinate of the same organization, which may be in the same country or in an offshore location to save cost.

KPO Services

  1. Business and Technical Analysis
  2. Data Analytics
  3. Network Management
  4. Legal Research
  5. E-Marketing
  6. Business research services
  7. Research & Development
  8. Pharmaceuticals and Biotechnology
  9. Training & Consultancy
  10. Investment research services (equity, fixed income and credit, and quantitative research)
  11. Intellectual Property (IP) Research
  12. Animation & Design

Why Annvika KPO Services?

  1. Offers cost effective; time bound and value added services
  2. Baseline project plan.
  3. Improved Service Delivery and Process performance.
  4. Consistency through quality performance.
  5. Provides you with efficiently increased productivity.
  6. Provides systematic and specialized business expertise solution.
  7. Experience in integration of IT and KPO to transform processes, encourage productivity and get competitive advantage.
  8. Business and Marketing Research services.
  9. Medical transcription services.
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business outsourcing

Posted on October 6, 2011 by admin
Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain.[1] In the contemporary context, it is primarily used to refer to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm.
BPO is typically categorized into back office outsourcing – which includes internal business functions such as human resources or finance and accounting, and front office outsourcing – which includes customer-related services such as contact centre services.
BPO that is contracted outside a company’s country is called offshore outsourcing. BPO that is contracted to a company’s neighboring (or nearby) country is called nearshore outsourcing.
Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service.[2] Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.
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outbound & inbound

Posted on October 6, 2011 by admin

Annvika acknowledges the fact that in business process outsourcing it is good service and customer care that are the essential elements in acquiring and maintaining their valued clientele. Annvika’s main goal is to be the number one provider of Inbound/outbound process in India and to become pioneers in outsourcing customer service. We realize how important it is for our reputation (as well as our clients) that our customer care representatives at our call centres attend to calls in the quickest and most efficient manner possible.

At Annvika, we manage our Inbound/Outbound services with maximum proficiency and excel in outsourcing customer service.

Our Inbound/Outbound call centre companies in India are fully furnished with up-to-date software and technology. Each call our inbound call centre receives is taken by a professional Customer Service Representative who has access to a computer where in an appropriate greeting, custom on-screen scripting, product/service description, pricing, help desk, etc. is displayed. Our inbound/outbound call centre and customer care management team that are highly skilled and knowledgeable about business processing outsourcing in India. They comprise of highly intelligent individuals who are available around the clock.

Some features of our inbound telemarketing services in our call centres are;

  • Appointment Setting
  • Order Taking
  • Catalogue Sales
  • Customer care / Customer service
  • Answering Service
  • Database Management
  • Dealer Locator Service
  • General Information
  • Literature Fulfilment
  • Market Research Surveys
  • Membership Applications
  • Opinion Surveys
  • Overflow / After Hours
  • 3rd Party Verification
  • Ticket Sales
  • Live Telephone Operators
  • Up-Selling / Cross-Selling
  • Direct Response For Web Site
  • Direct Response For Print Ads And All Other Media
  • Internet Sales Order Entry
  • Insurance Claims
  • Insurance & Employment Verification
  • Virtual Office Service
  • Taking Credit Card Orders
  • Reservation Desk
  • Inquiry Service
  • Lead Generation / Qualification

Some features of our outbound telemarketing services of our call centres are;

  • Market Intelligence
  • Database Selling
  • Direct Mail Follow-up
  • Lead Generation/ Qualification/ Management
  • Seminar Population
  • Product Promotion
  • Debt Collection
  • Info & Literature Fulfillment
  • Appointment Scheduling
  • Decision Maker Contacts
  • Up Sell/Cross Sell Campaigns
  • Surveys
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Outbound

Posted on May 10, 2011 by admin

Outbound in BPO terminology essentially means a process of making calls to a customer. It is where you call the customers to gain more information for marketing or research purposes. Outbound BPO processes are very common in India. The outbound processes are not always bringing in good returns or business unless you turn around customers or convert potential customers into buying your product. For instance, the credit card department of a particular bank is an outbound process.

Outbound bpo processes also demand an efficient, skilled and experienced manpower that can convince and create a need for the product in the customer’s mind. While an inbound bpo process is more like a help desk and to answer customer queries, an outbound is trying to sell something more often than not.

An outbound process is relevant across various industries including travel and tourism, banking and finance, insurance companies amongst others. A BPO with an outbound process in place can help companies bring business and boost their targets and sales too.

How Annvika can help

Annvika a young and energetic BPO company in India with ready to build centers in major metros across the country specializes in inbound and outbound services.

With our strong infrastructure and skilled expertise, we can help you with telesales requirements and boost your productivity and business in a short span.

At Annvika, we manage our Inbound/Outbound services with maximum proficiency and excel in outsourcing customer service. We focus on end to end sales and completely understand the customer lifecycle. Our expertise can help you in retention of your old customers and also in new customer acquisition for late entrants. More on our services and expertise at www.annvika.com

By Himanshu Mehta

(The author is Founder/Director for Annvika, Mr. Himanshu .N. Mehta MBA (Rank Holder), PMP (USA) and CSE (Singapore))

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Inbound

Posted on May 10, 2011 by admin

Inbound or an Inbound process in the BPO terminology essentially means an inbound or incoming call that a customer initiates to a call center. Just like a help desk or a 24/7 help line handles inbound or employee calls, in the same way, a call center can handle either inbound or outbound calls or may deal specifically in one area or a combination of both. An Inbound process in a call center thus deals in being able to handle incoming calls, complaints or requests for assistance.

The performance of an Inbound call center agent is measured according to several metrics including first call resolution, average handle time and time in waiting/queue.

The Inbound call centers often lay down service aims or goals which the call center will strive to achieve in a service level agreement also known as SLA.

Inbound call centers agents today often communicate with customers through email and chat as well as telephone calls.

For instance, telephone operators such as Vodafone outsource their help desk to an Inbound call center that will assist their customers once they try to reach for a service request or want to resolve a query. Similarly ICICI life insurance will have a dedicated Inbound help desk or call center to resolve customer queries and give them updates.

How Annvika can help

Annvika a young and energetic BPO company in India with ready to build centers in major metros across the country specializes in inbound and outbound services.

At Annvika, we manage our Inbound/Outbound services with maximum proficiency and excel in outsourcing customer service. We focus on end to end sales and completely understand the customer lifecycle. Our expertise can help you in retention of your old customers and also in new customer acquisition for late entrants. More on our services and expertise at www.annvika.com

By Himanshu Mehta

(The author is Founder/Director for Annvika, Mr. Himanshu .N. Mehta MBA(Rank Holder), PMP(USA) and CSE(Singapore))

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BPO Companies in Thane

Posted on April 27, 2011 by admin

Business process outsourcing is growing day by day in India. With various industries understanding the benefits of BPO services, more and more companies want to make the most of this situation to increase their profits and maximize on productivity in all areas. BPO services provide the much needed infrastructure along with the requisite manpower and facilities that parent companies are unable to meet.

This makes for a win-win situation for both parties where BPO call centers are able to provide cost effective, time saving solutions to the clients and the clients in turn are successful in achieving targets by outsourcing an in bound or outbound process to a bpo call center.

Thane outside Mumbai is an emerging BPO space with several such BPO call centers mushrooming all across the district.

Located in the vicinity of the bustling city, with the luxury of space, Thane provides the much needed room for having a large and fully equipped bpo call center to cater to all needs of various industries. BPO centers in Thane have the privilege of expanding when it comes to manpower, infrastructure and facilities. With several existing BPO call centers in Thane and more in the offing, Thane is well on its way of becoming the next Mindspace, a renowned BPO center in Malad, Mumbai.

Annvika, another young and energetic call center that has grown rapidly over the past two years is based out of Thane. Specializing in inbound and outbound services, Annvika is present in all metros across the country with ready to build centers.

About Annvika, BPO in Thane

Annvika a young and energetic BPO company in India with ready to build centers in major metros across the country specializes in inbound and outbound services.

With our strong infrastructure and skilled expertise, we can help you with telesales requirements and boost your productivity and business in a short span.

At Annvika, we manage our Inbound/Outbound services with maximum proficiency and excel in outsourcing customer service. We focus on end to end sales and completely understand the customer lifecycle. Our expertise can help you in retention of your old customers and also in new customer acquisition for late entrants. More on our services and expertise at www.annvika.com

By Himanshu Mehta
(The author is Founder/Director for Annvika, Mr. Himanshu .N. Mehta MBA (Rank Holder), PMP (USA) and CSE (Singapore))

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Credit Card

Posted on April 11, 2011 by admin

Credit Card

India is on a relentless path of growth and progress where nothing can stop the nation from becoming a future super power. As the countries across the world too slowly recover and reel from the pressures of recession, banks and financial companies are now ready to relaunch their services and products for their people. Whether its new credit cards with add on services or loans with incentives and benefits, banks are now considering offering an assortment of financial loans for their customers.

With the economy on the path to recovery, banks in the country are preparing for innovative, interesting and exciting financial offers for their clients and are all set to disburse a range of services including new credit cards, personal loans amongst others.

Banks bring new initiatives

In the near future, renowned and respectable banks like ICICI, SBI, Standard Chartered among other names will be launching credit cards, debit cards and other valuable products to give their customers a superior banking experience. With the right amount of sales, expertise and promotion of these new services, the banks can take their products to greater heights.

How Annvika can help

From welcome calls to application processing and verification, new customer acquisition to balance transfers and collection – our services comprise of the entire gamut of routine and additional tasks designed to optimize customer interaction and boost sales.

With our strong infrastructure and skilled expertise, we can help you with telesales requirements and increase your productivity and business in a short span.

Annvika’s Expertise

Annvika a young and energetic Business Outsourcing Process company in India with ready to build centers in major metros across the country specializes in inbound and outbound services.

At Annvika, we manage our Inbound/Outbound services with maximum proficiency and excel in outsourcing customer service. We focus on end to end sales and completely understand the telecom lifecycle. Our expertise can help you in retention of your old customers and also in new customer acquisition for late entrants. More on our services and expertise at www.annvika.com

By Himanshu Mehta
(The author is Founder/Director for Annvika, Mr. Himanshu .N. Mehta MBA(Rank Holder), PMP(USA) and CSE(Singapore))

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Airtel unveils 3G Services in India

Posted on December 4, 2010 by admin

Bharti Airtel unveiled 3g services along with its new logo at Nehru Maidan in Mangalore on 22nd November. The operator has launched these services in Africa and Asia. Bharti Airtel has also proposed 200 3G experience zones for people to get a feel of the 3G services by Airtel a strategy to entice cell phone customers to purchase 3G handsets.Along with Airtel, Aircel too has 3G experience zones in Chennai. Tata Docomo incidentally was the first Indian operator to launch 3G services this Diwali during the festive season.

According to Bharti Airtel, it will execute services in stages within these circles, which are Delhi, Mumbai, Chennai and Tamil Nadu, Andhra Pradesh, Assam, Bihar and Jharkhand, Himachal Pradesh, Jammu and Kashmir, Karnataka, North East, Rajasthan, Uttar Pradesh West, West Bengal and Sikkim. Airtel however does not have licenses to operate 3G in Gujarat, Haryana, Kerala, Kolkata, Madhya Pradesh and Chattisgarh, Maharashtra & Goa, Orissa, Punjab, and Uttar Pradesh East.

Not a single telecom operator has acquired the license to operate 3G throughout the country and due to this the operators will have to share their spectrum to provide 3G roaming by tying up with an operator that has license for that state.

The brand’s new logo is spirited and symbolizes youth reinforcing the brand identity of Airtel’s promise to deliver innovative services and a superior and unmatched brand experience to over 200 million customers in Asia and Africa.

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