Position: Sales lead  
JD: To lead India sales for Annvika BPO across various verticals and service lines.
Location: New Delhi/Pune/Chennai/Mumbai

Mission Critical:
Candidate description: Candidate will have successfully sold BPO services in India in a leadership position. The candidate will be comfortable in working with people at a senior level both within Annvika and in the outside world. Candidate should ideally have the feet on the street experience with BPO, across a variety of roles - in order to have an appreciation of how domestic BPO operates. Candidate should have 7-8 years of overall cross domain experience with 3-5 years of relevant experience. Candidate will preferably have a background in the key target verticals of Telecom and/or BFSI, with a sound working knowledge of the operations in these sectors. Person will need to be self driven to open opportunities and win business for Annvika. The person would report to the Director

Minimum Qualifications:
1) Bachelors qualifications
2) Speaks English and Hindi fluently
3) Able to read and write English
4) Leadership / Sales leadership position in India BPO
5) Experience - Overall 7-8 years, preferred in Banking / Telecom, 3-5 years of relevant leadership experience in BPO business / sales.
6) Knowledge of BPO - Ops, Sales, Solutioning

Plus points for the candidate:
1) Relevant Post graduate qualifications (MBA, CA, or any other relevant.) 
2) Knowledge of the key industry persons with networks across domestic clients
3) Person with both IT and BPO experience would definitely be a plus

E-mail your CV to: careers@annvika.com

- Outbound Telemarketing Process

Responsibility: To Generate Revenue from Telemarketing activity on a Monthly Basis.

Education: - HSC or Diploma for 2 years. Pursuing Graduation or a Graduate of any stream will be added advantage.

Language: Fluency in Hindi & Good Understanding of English, Should be able to reciprocate in English

Writing:English for capturing information on an Online CRM Application for each transaction/conversation with prospects.

Internet Surfing: Should have basic understanding of internet & should be able to surf through various search engines. Good typing Speed.

Convincing/Communication Skills: Able to ask questions and acknowledge answers. Patience in listening and Convince with appropriate answers. Impromptu with Closed & Open ended Questions related to pitching the product/Service.

Willingness to adapt & Hunger to Prosper:  Body language should showcase interest in Learning & taking feedbacks for self improvement, Willingness to grow and adapt.

Experience:- Good Performance track record in a reputed BPO will be an added advantage.

E-mail your CV to: careers@annvika.com

Position:- Trainer
Location:- Thane
Experience:-2 years as a Trainer
Key Skills On the Job/Floor Training, Soft Skills Training

Job description and key accountabilities

• Floor Support and Performance Improvement through Sales skills and Soft Skills 
• Customer Service Coaching and Training.
• Manage Bottom Quartile Agents for improving their performance.
• Should have minimum 2 years of experience in Sales/Customer Service, Soft Skills Training. 
• Good understanding & experience of end-end training for a Voice process in an Domestic/international BPO 
• Experience in Coaching, Mentoring and Feedback 
• Managing Bottom Quartile Agents 
• Help those agents in improving their performance

E-mail your CV to: careers@annvika.com

Position:- Quality Assurance Officer
Experience:- 1-3 years
Key Skills:- Quailty Control/Audit

Monitoring the call as per Call Quality Parameters

• Should work on the Sales Booking Call Audits & Enquiry Call Audits. Should high-light the errors & work with the team members to reduce the same
• Ability to take on call calibration sessions with Agents, Quality Team & Operations/ Sales team
• Ability to identify the gap between ‘As Is’ and ‘Desired’ in process/s
• Taking quality sessions
• Giving feedback to agents
• Minimum 2 years of experience with at least 6 months handling Call Quality monitoring as in a sales voice process
• Basic computer knowledge with Strong Sales back ground is mandatory
• Should be good in verbal and written communication
• Good level of Patience, Good listening skills and ability to multi tas

E-mail your CV to: careers@annvika.com

Position:- MIS Officer
Experience:- 2 years
Education:- Graduate
Location:- Thane

• Excellent hands on experience in MS-Excel (Autofilters, Sorting, vlookup, Hlookup, concatenate, Pivot table, Graphs/Charts)
• Experience in creating macros using VBA is a DEFINITE PLUS
• Supporting the Managers & development team ensuring the process is followed & decisions are enacted.
• Creating and maintaining reports that allows the management to get information on daily business activities.
• Data Upload on an online application
• Dialer Management.
• Good in analysis and documentation
• Should have excellent written/verbal communication and interpersonal skills

E-mail your CV to: careers@annvika.com